At Occasion Couture Shop, we’re dedicated to making your special occasion seamless. Below you’ll find answers to our most common queries about our curated collections, global delivery, and exceptional service.
Our Products
What styles of dresses do you specialise in?
We curate premium occasion wear including Bardot necklines, bodycon silhouettes, gingham prints, and an exquisite range of bridesmaid dresses in blush, lavender, grey and green hues. Our collections feature everything from day dresses to glamorous evening wear.
Do you offer complete outfits or just individual pieces?
Our stylish co-ords (matching sets) and jumpsuits offer complete head-to-toe looks, while our separates like coats, jackets, jumpers and cardigans allow for versatile styling with our dresses.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Is there a minimum order value for free shipping?
Yes, orders of £50 or more qualify for our complimentary standard shipping via EMS. For orders under £50, we offer express shipping via DHL/FedEx for £12.95.
Shipping & Delivery
How long does delivery take?
- Express Shipping: 10-15 business days after dispatch (1-2 day processing)
- Standard Shipping: 15-25 business days after dispatch (1-2 day processing)
Can I track my order?
Absolutely! You’ll receive real-time tracking information once your Bardot dresses, bridesmaid collections or other items dispatch from our Nottingham studio.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with tags attached and packaging intact. Please contact our style advisors at [email protected] to initiate returns.
What if my bridesmaid dress needs sizing adjustments?
We recommend reviewing our detailed size charts before ordering. If adjustments are needed, our hassle-free returns process makes exchanges simple within the 15-day window.
Special Occasions
Can you ship to multiple addresses for wedding parties?
Certainly! Email our customer service team to arrange split shipments for your bridal party’s blush, lavender or grey bridesmaid dresses to different locations.
Do you offer rush processing for last-minute events?
Our express shipping option is ideal for urgent occasions. While we can’t guarantee specific delivery dates, our 1-2 day processing ensures your gingham dress or bodycon number ships promptly.
Still have questions? Our Nottingham-based style consultants are always happy to help at [email protected] or via +44
.Occasion Couture Shop — Where every delivery begins a style story.