At Occasion Couture Shop, we want you to be completely satisfied with your purchase. Our boutique specializes in elegant occasionwear, bridesmaid dresses, and stylish fashion pieces that make you feel confident for every special moment. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
Please note: Due to hygiene reasons, we cannot accept returns on the following items:
  • Bridal undergarments
  • Sale items marked as “final sale”
  • Personalized or made-to-order items

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our customer service team will review your request and provide return instructions within 1-2 business days.
  3. Pack your return – Securely package the item(s) in their original packaging with all tags still attached.
  4. Ship your return – Send the package to our returns center at:
    Occasion Couture Shop Returns
    63 Pelham St
    Nottingham, GB NG2E 3FZ
  5. Track your return – We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days after arrival), we will process your refund or exchange. You will receive an email notification when this has been completed.

Refund method: Refunds will be issued to the original payment method used for purchase.

Refund timing:

  • Credit/debit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Please follow the same return process above and specify in your email that you would like an exchange. We will ship the replacement item once the original item is received at our warehouse.

If the item you want is out of stock, we will issue a refund instead.

Return Request Template

To help expedite your return request, you may use the following email template:

Subject: Return Request – Order #[Your Order Number]

Dear Occasion Couture Shop Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details:

Item Name: [Product Name]
Item Number/SKU: [If available]
Reason for Return: [Size, Color, Style, etc.]
Request: [Refund or Exchange for…]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For international returns (outside the UK), please note:

  • You are responsible for any customs fees or duties associated with the return shipment
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

If you have any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for shopping with Occasion Couture Shop – where every dress tells a story!