At Occasion Couture Shop, we ensure your carefully selected occasion wear arrives with the same elegance it deserves. Please review our shipping and returns details below.
Shipping Information
Global Delivery: We ship worldwide (excluding certain Asian and remote regions) via premium carriers to ensure your Bardot dresses, bridesmaid collections, and statement co-ords arrive in perfect condition.
Shipping Options
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Processing time: 1-2 business days
- Delivery time: 10-15 business days after dispatch
- Includes tracking and signature confirmation
- Free Shipping (Orders over £50):
- Carrier: EMS
- Processing time: 1-2 business days
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary during peak seasons or due to customs clearance.
Order Processing
All orders are carefully hand-packed within 1-2 business days. You will receive:
- Order confirmation email immediately after purchase
- Shipping notification with tracking details when dispatched
Returns & Exchanges
We want you to love your occasion wear as much as we do. If you need to return an item, please follow our simple process:
Eligibility
- Returns accepted within 15 days of delivery
- Items must be unworn, unaltered, and in original condition with tags attached
- Original packaging must be included
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Bridal undergarments
- Personalised or made-to-order items
Return Process
- Initiate Return: Email [email protected] with your order number and reason for return
- Receive Instructions: Our style consultants will send return authorization and shipping details within 48 hours
- Package Securely: Include the original packing slip and indicate whether you prefer exchange or refund
- Ship Back: Return via tracked service (we recommend insurance for valuable items)
Refund Details
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping costs are non-refundable; return shipping is at customer’s expense
Exchange Policy: We’re happy to exchange for a different size or color (subject to availability). Simply indicate your preference when initiating the return.
International Considerations
For our global clientele:
- Customs duties are non-refundable
- Please mark returns as “British Returned Goods” to avoid additional charges
- Return shipping costs may vary by destination
For any questions about shipping or returns, our style consultants are available at [email protected].
Occasion Couture Shop
63 Pelham St, Nottingham, GB NG2E 3FZ