Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ seeking premium occasion wear. We serve customers worldwide, excluding certain Asian and remote regions.

1.2 Intellectual Property Rights

All content on this site (images, text, designs) is property of Occasion Couture Shop and protected by copyright laws. Unauthorised use may violate these laws.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse website content
• Not attempt unauthorised access to our systems
• Comply with all applicable laws

2. Products and Services

2.1 Product Descriptions

We specialise in:

• Bridesmaid dresses (blush, green, grey, lavender)
• Statement Bardot and bodycon dresses
• Stylish co-ords and jumpsuits
• Seasonal collections and holiday wear

While we strive for accuracy, slight variations may occur. Colours may differ slightly due to screen settings.

2.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase. Acceptance occurs when we dispatch your items.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at checkout.

3.3 Order Confirmation

You’ll receive immediate email confirmation. Please check details carefully and contact us within 24 hours for any errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Processing time: 1-2 business days. Delivery estimates may vary during peak periods.

4.2 International Orders

Customers are responsible for any customs duties or taxes. We cannot guarantee delivery times for international shipments.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

• Unworn and unaltered
• In original condition with tags
• In original packaging

Non-returnable items include bridal undergarments and personalised/made-to-order pieces.

5.2 Return Process

1. Email [email protected] with order number and reason
2. Wait for return authorization (within 48 hours)
3. Package securely with original packing slip
4. Ship via tracked service (we recommend insurance)

5.3 Refunds and Exchanges

Refunds:

• Processed within 3-5 business days of receipt
• Issued to original payment method
• Original shipping costs non-refundable

Exchanges: Available for size/colour if stock permits. Indicate preference when initiating return.

6. Liability and Disputes

6.1 Our Liability

Occasion Couture Shop is not liable for:

• Delays beyond our reasonable control
• Minor variations in product appearance
• Indirect or consequential losses

Our total liability is limited to the order value.

6.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

7. Privacy and Data Protection

Your privacy is important. Our Privacy Policy explains how we collect and use your data in compliance with GDPR.

8. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

9. Contact Us

For questions about these Terms:

Occasion Couture Shop
63 Pelham St, Nottingham, GB NG2E 3FZ
Email: [email protected]